Shipping policy

Thank you for choosing Retro Reflections. Our Shipping Policy outlines the terms and conditions related to the shipment of our products. By making a purchase on our website, you agree to abide by the following shipping terms.

1. Order Processing

1.1 Processing Time: Orders are typically processed within 1-3 working days from the date of purchase. Processing time may vary based on product availability, order volume, and other factors.

1.2 Order Confirmation: You will receive an email confirmation once your order has been successfully placed. This email will include your order details and a confirmation number.

2. Shipping Methods and Rates

2.1 Delivery Times: Delivery times vary depending on the shipping method selected, destination, and product availability. Estimated delivery times will be provided during the checkout process and in your order confirmation email.

3. Shipping Destinations

We currently offer worldwide shipping.

4. Shipping Costs

4.1 Shipping Charges: Shipping charges are calculated based on the selected shipping method, destination, and the weight or dimensions of the products in your order.

4.2 Taxes and Duties: Customers are responsible for any applicable taxes, customs duties, or other fees imposed by the destination country.

5. Order Tracking

5.1 Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status and location of your shipment.

5.2 Tracking Assistance: If you encounter any issues with tracking your order, please contact our customer service team for assistance.

6. Shipping Delays

6.1 Unforeseen Circumstances: While we strive to meet estimated delivery times, shipping delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or carrier issues.

6.2 Communication: In the event of a significant delay, we will make every effort to communicate with you and provide updates on the status of your order.

7. Undeliverable Packages

7.1 Address Accuracy: It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for packages that cannot be delivered due to inaccurate or incomplete addresses.

7.2 Redelivery Attempts: If a package is returned to us as undeliverable, we will attempt to contact you to arrange redelivery. Additional shipping charges may apply.

Thank you for choosing Retro Reflections. If you have any questions or concerns regarding our Shipping Policy, please contact us at info@retro-reflections.com.

Retro Reflections is a UK specialist in authentic antique mirror tiles, crafted using genuine silvered mirror and carefully aged to achieve a refined foxed finish. Our collection is selected for both residential and commercial interiors - from considered kitchen splashbacks and bathroom walls to hospitality and retail environments. Each piece carries natural tonal variation, designed to add depth and atmosphere rather than harsh reflection. We offer specialist planning guidance, trade supply and UK-wide delivery. Samples are available, and trade enquiries are warmly welcomed.